You agree to these Terms by participating in the Program. The Program is a customer-loyalty program through which “Old Town Quito Suites” offers eligible individuals the opportunity to earn points and qualify for different tiers of benefits and awards as explained throughout these Terms.

1. Eligible rates exclude rooms booked on third-party online retailers and free night awards. Only direct bookings can be taken in account for points or awards.

2. In order to make a reservation using a Free Night Award, Room Upgrade Award, or Points Members must make the reservation in advance through WhatsApp, Telephone or e-mail, mentioning the Award.  A credit card guarantee is required when making the Award Reservation.

3. The standard cancellation policy also applies to these reservations.

4. When a Member makes an Award Reservation, the corresponding number of points or the applicable award for that reservation will be automatically deducted from Member’s account.

5. No credit will be issued for any portion of an award that is not fully used. If a Member has an Award Reservation, checks in, and departs earlier than the confirmed checkout date, the Member forfeits any unused portion of the award and corresponding points.

6. Gifting an Award. Members may request that certain awards be issued to another person. The Award Reservation must be made by the Member who wishes to gift the award, but the reservation must be made in the name of the person who will actually use the award (i.e., the recipient of the gifted award). nce an Award Reservation has been made, the reservation may not be transferred. The reservation may only be used by the person whose name appears on the reservation. Gifting of an award does not include the transfer of Program membership benefits.

7. Termination of the Program.
   WE ALSO RESERVE THE RIGHT TO TERMINATE THE PROGRAM COMPLETELY AT ANY TIME BY PROVIDING ACTIVE MEMBERS WITH SIX (6) MONTHS WRITTEN NOTICE TO THE EMAIL OR MAILING ADDRESS ASSOCIATED WITH THEIR ACCOUNTS

8.  Modification to the Program. “Old Town Quito Suites” reserves the right to, from time to time, among other things: change earning ability; withdraw, limit, modify, or cancel any award or benefit; cancel or change partner awards or programs; increase or alter the point or other requirements to earn an award or benefit; modify or regulate the transferability of points, awards, or benefits; modify the membership tiers or the benefits available to any tier; add blackout dates; or limit the number of rooms available for award redemptions

9. Except as expressly set forth in these Terms, awards and the benefits made available to Members cannot be given away by a Member. They are not negotiable, commissionable or redeemable for cash and are void if a Member sells, barters, auctions, donates, assigns, conveys, or otherwise transfers them (or makes any attempt to do so) in a manner not expressly allowed by these Terms or otherwise permitted by Old Town Quito Suites (in writing) in its sole discretion.